Help
Frequently asked questions
Short answers for people in the queue, and for the person behind the hatch.
Customers
Do I need to download an app?+
No. Scan the truck’s QR code and the menu opens in your phone’s browser. You can also browse live trucks from Find a truck.
When do I collect my food?+
Place the order, then stay nearby. The vendor gets it instantly and will call you when it’s ready — no need to wait in the queue to order.
How do I pay?+
You pay at the truck when you collect your order — the vendor will tell you whether they take cash or card. Nothing is charged online.
Do I have to give my phone number?+
No — it’s optional. If you add one, only the truck you’re ordering from can see it, so they can reach you about that order.
How do I know my order went through?+
You’ll get a pickup ticket with an order number on screen. Keep that page open — it updates when the vendor marks it ready.
Vendors
How much does Food Truck cost?+
Your first 30 days are free. After that it’s a flat €40/month, paid by bank transfer. We don’t take a commission on orders — customers pay you directly at the truck, so every sale is yours.
How do I pay the subscription?+
Before your free trial ends we email you our bank details — or press “Email me the bank details” in Settings → Billing at any time. Make a bank transfer, then upload a screenshot or PDF of it in your dashboard (you can add a note too). We confirm it and extend your access, and email you when we have.
What do I need to get started?+
A phone or tablet, an email address, and your menu. Sign in, name your truck, add items, and print the QR code from Settings.
Can I take walk-up orders too?+
Yes. From the Orders screen you can add a counter order and record whether it was paid in cash, on your card reader, or is still to pay.
What if I sell out of something?+
Toggle the item off in the kitchen dashboard. Customers stop seeing it on the menu straight away.
Payments & data
Does Food Truck handle the payment?+
No. Customers pay the truck directly when they collect their order, so Food Truck never touches the money and never holds a card number. Vendors pay their monthly subscription to us by bank transfer.
Is my data stored in Ireland / the EU?+
Order and account data lives in our database (Supabase). Payment proofs you upload are seen only by us. See the Privacy Policy for the full picture.
How do I delete my account?+
Email hello@food-truck.ie from the address you signed in with and we’ll close the vendor account and associated data.